Our Policies
Your appointment is very important to us.
By booking and receiving services from Me2You Nails, you confirm that you have disclosed any known allergies, sensitivities, medical conditions, infections, injuries, or other factors that may affect treatment. You understand that services are provided at your own risk and agree to inform your technician immediately should you experience any discomfort during treatment.
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Cancellations & Rescheduling
We understand that life can be unpredictable and that plans sometimes change. If you need to cancel or reschedule your appointment, we kindly ask that you provide at least 24 hours' notice.
This allows us the opportunity to offer your appointment to another client and helps us manage our schedule efficiently.
Please Note:
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A minimum of 24 hours' notice is required to cancel or reschedule an appointment.
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Deposits can be transferred to a new appointment when the required notice is given.
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Cancellations made with less than 24 hours' notice may result in the forfeiture of your deposit.
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If an appointment is cancelled with insufficient notice and we are unable to fill the reserved time slot, a cancellation fee of up to 100% of the booked service may be charged.
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Clients who fail to attend a scheduled appointment without prior notice ("no-shows") may be required to pay 100% of future appointments in advance.
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Repeated late cancellations or no-shows may affect future booking privileges.
We understand that genuine emergencies can happen. If exceptional circumstances arise, please contact us as soon as possible so we can discuss your booking.
Thank you for your understanding and cooperation. Your consideration helps us respect the time of our team and other clients waiting for appointments.
Late arrivals
We understand that life happens and unexpected delays can occur. While we always try to be as accommodating as possible, arriving late affects not only your appointment but also the clients booked after you.
Please Note:
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We kindly ask that you arrive on time for your appointment.
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Clients arriving late may receive a shortened service to ensure we remain on schedule for subsequent appointments.
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If you arrive up to 15 minutes late, we may need to omit any nail art or additional services to complete your appointment within the remaining time.
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If you arrive 20 minutes or more late, your appointment may need to be cancelled or rescheduled.
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If your appointment cannot proceed due to a late arrival, you may be responsible for up to 100% of the booked service, particularly if we are unable to fill the reserved appointment time.
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Any deposit paid may be forfeited if your appointment is cancelled or rescheduled due to late arrival.
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Clients who repeatedly arrive late may be required to pay for future appointments in full when booking.
Please Remember
Every appointment is reserved especially for you. We appreciate your understanding and cooperation in helping us provide every client with the time, care, and quality service they deserve.
Please allow extra time for traffic, parking, and other unexpected delays to ensure you arrive promptly.
Our Commitment to Fairness
We understand that genuine emergencies can happen. Any action taken regarding late arrivals will always be at the discretion of Me2You Nails and will take into account the reason for the delay, the length of the delay, appointment availability, and previous attendance history.
Deposits and Payments
A 50% or R200 deposit (whichever is the minimum) is required from all new clients to secure a booking.
A deposit may also be required to secure certain appointments. Discretion lies with the administrator.
Bookings will only be confirmed once the required deposit has been received.
Deposits are deducted from the total amount due for your appointment.
Deposits are non-refundable but may be transferred in accordance with our cancellation and rescheduling policy.
Cancellations made less than 24 hours before the appointment will result in the forfeiture of the deposit.
The remaining balance is payable on the day of your appointment using the payment methods accepted by the salon.
Nail Retention and Aftercare
At Me2You Nails, we use high-quality professional products and follow industry best practices to provide durable, beautiful nail enhancements.
However, the longevity of your nails depends on a variety of factors, including:
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Your natural nail condition.
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Your occupation and daily activities.
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Exposure to water, chemicals, and excessive force.
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Picking, biting, or using your nails as tools.
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Following the recommended aftercare advice.
As every client's nails and lifestyle are unique, Me2You Nails cannot guarantee a specific retention period for any nail service.
To help you enjoy the best possible results, we encourage all clients to:
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Follow the aftercare advice provided.
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Apply cuticle oil regularly.
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Wear gloves when cleaning or using harsh chemicals.
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Avoid using your nails as tools.
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Book regular maintenance appointments.
Please Note
Lifting, chipping, or breakages caused by accidental damage, improper aftercare, normal wear and tear, or changes in lifestyle are not considered faults in workmanship.
If you experience a concern with your nails, please contact us as soon as possible. We'll gladly assess the issue and discuss the most appropriate solution.
Repairs and Service Guarantee
At Me2You Nails, we take pride in providing high-quality nail services using professional products and techniques. While we do everything we can to ensure long-lasting results, nails are subject to everyday wear and accidents can happen.
Service Guarantee
If you experience lifting, chipping, or product failure due to workmanship within 5 days of your appointment, please contact us as soon as possible.
To help us assess the issue, please send clear photographs of the affected nail(s) when reporting the concern.
All repair requests are assessed on a case-by-case basis, taking into account the condition of the nails, the nature of the concern, and adherence to our aftercare recommendations.
Repairs Not Covered by Our Guarantee
Our service guarantee does not cover damage caused by:
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Accidental breakage or trauma.
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Using your nails as tools.
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Picking, biting, or peeling the product.
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Improper aftercare.
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Excessive exposure to water or harsh chemicals.
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Normal wear and tear.
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Changes in your natural nails or lifestyle after your appointment.
Nail Repairs
Should you require a repair outside of our service guarantee, we'll do our best to assist you.
Please note:
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Nail repairs are subject to appointment availability, and we cannot guarantee that we'll be able to accommodate same-day repair requests.
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The first repaired nail is charged at R50, with each additional nail charged at R10, provided the repairs are completed during the same appointment.
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Repairs are only available for sets originally applied by Me2You Nails.
How to Report a Concern
If you believe your nails require assessment, please contact us as soon as possible and include:
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Clear photographs of the affected nail(s).
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The date of your appointment.
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A brief description of the issue.
Prompt communication allows us to assess the concern fairly and provide the most appropriate solution.
Health & Safety
The health, safety, and wellbeing of our clients and team are our highest priority. To provide the safest and most appropriate service, we kindly ask that you inform us of any relevant health concerns before your appointment.
Please Note:
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Clients must disclose any relevant allergies, sensitivities, skin conditions, infections, injuries, medications, or medical conditions that may affect their treatment.
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If your health or nail condition changes before your appointment, please let us know as soon as possible.
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Me2You Nails reserves the right to refuse, postpone, or discontinue a service if we believe it would be unsafe, unsuitable, or may compromise the health of the client, our team, or other clients.
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Clients are responsible for informing their nail technician immediately if they experience any pain, discomfort, burning, or irritation during their service.
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All services are performed using strict hygiene and sanitation procedures. Our tools and equipment are cleaned and disinfected between every client in accordance with industry best practices.
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By proceeding with a service, clients confirm that the information they have provided is accurate and complete to the best of their knowledge.
Please Understand
Our recommendations and decisions are made with your health and safety in mind. In some circumstances, we may recommend postponing a treatment or seeking advice from a healthcare professional before proceeding. This helps ensure the best possible outcome for both your natural nails and your overall wellbeing.
Children & Guests
At Me2You Nails, we strive to provide a safe, relaxing, and enjoyable experience for every client. To ensure the best possible results, we kindly ask that only clients receiving a service attend their appointment unless prior arrangements have been made.
Please Note:
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Only clients with a scheduled appointment should be present in the treatment area unless otherwise agreed.
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Children are welcome; however, they must remain under the supervision of a responsible adult at all times.
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As the salon contains professional equipment, sharp instruments, and professional products, children must not be left unattended or allowed to move freely around the salon.
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For the best quality finish, we kindly ask that you avoid holding or lifting young children during your appointment whenever possible. Even small movements—such as picking up a child, giving a dummy, or comforting them—can affect the precision of the application, cause smudges before the product has cured, or allow fluff, dust, or lint to become trapped in the product.
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If you are attending with a baby or young child, we recommend bringing another adult who can assist while your service is being performed.
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Additional guests may be asked to wait outside the treatment area if space is limited or if their presence may disrupt the appointment.
Our Priority
These guidelines are in place to ensure the safety of children, maintain a calm and relaxing environment, and allow us to provide every client with the highest standard of service and beautifully finished nails.
Gift Cards & Vouchers
A Me2You Nails Gift Voucher is a thoughtful way to spoil someone special. To ensure a smooth and enjoyable experience, please take note of the following terms and conditions.
Validity
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Gift vouchers are valid for 3 (three) months from the date of purchase.
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Vouchers must be redeemed before the expiry date and cannot be extended once expired.
Redemption
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Gift vouchers are redeemable for nail services only, unless otherwise stated.
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Vouchers may not be exchanged for cash, refunded, or used to purchase retail products or additional gift vouchers.
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If the value of the selected service exceeds the voucher value, the remaining balance is payable by the client on the day of the appointment.
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If the value of the selected service is less than the voucher value, the remaining balance may be used towards a future service before the voucher expires.
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Voucher balances have no cash value and will not be paid out in cash.
Bookings
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Advanced bookings are recommended to avoid disappointment.
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Standard Booking, Cancellation, and Late Arrival Policies apply to all appointments booked using a gift voucher.
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Failure to attend an appointment or cancellations made outside our cancellation policy may result in the voucher being redeemed in full or in part.
Ownership
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Gift vouchers are issued to the named recipient and are non-transferable, unless otherwise approved by Me2You Nails.
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Gift vouchers are non-refundable once issued or purchased.
Lost or Damaged Vouchers
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Lost, stolen, damaged, altered, or expired vouchers cannot be replaced, refunded, or redeemed.
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Please treat your voucher as you would cash.
Delivery
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E-vouchers are delivered via WhatsApp.
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Printed vouchers are available for collection from the salon by prior arrangement.
General
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Only one gift voucher may be redeemed per appointment unless otherwise agreed.
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Me2You Nails reserves the right to verify the authenticity of any voucher before redemption.
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Me2You Nails reserves the right to amend these terms and conditions where necessary. Any changes will not affect vouchers already issued.
Photography & Marketing
We love celebrating our work and sharing beautiful nail designs with both current and future clients. With your privacy and comfort in mind, we kindly ask that you read the following:
Please Note:
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Photographs and videos of completed nail services may occasionally be taken for our portfolio, training, website, social media, and other marketing purposes.
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We make every effort to focus on the nails only. Identifying features such as your face, jewelry, tattoos, or personal information will not be intentionally included unless you have given your express permission.
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Clients who do not wish to have their nails photographed or filmed are kindly asked to inform their technician before the service begins. Your decision will always be respected and will not affect the quality of your service.
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By allowing photographs or videos to be taken, you grant Me2You Nails permission to use these images for promotional and educational purposes across our marketing platforms, unless otherwise agreed in writing.
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Clients may request that specific photographs not be published, and we will do our best to accommodate reasonable requests.
Your Privacy Matters
We respect your privacy and understand that not everyone is comfortable appearing on social media. Your consent and comfort are important to us, and we'll always honour your wishes.
Personal Information & POPIA
At Me2You Nails, we are committed to protecting your privacy and handling your personal information responsibly.
By submitting your information, completing a booking request, or receiving a service from Me2You Nails, you consent to the collection, processing, and storage of your personal information for the following purposes:
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Managing bookings and appointments.
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Communicating with you regarding your appointments and enquiries.
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Providing our nail services and personalised recommendations.
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Processing payments and maintaining business records.
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Sending appointment reminders, service updates, or promotional communications where you have consented to receive them.
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Complying with applicable legal and regulatory requirements.
Your Privacy Matters
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Your personal information will be treated as confidential and will only be used for legitimate business purposes.
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We do not sell, rent, or share your personal information with third parties unless required by law or where necessary to provide our services (for example, payment providers or website hosting services).
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We take reasonable steps to protect your information against unauthorised access, loss, misuse, or disclosure.
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You may request access to, correction of, or deletion of your personal information, subject to the requirements of the Protection of Personal Information Act, 2013 (POPIA) and any other applicable legislation.
If you have any questions about how your personal information is collected or used, please don't hesitate to contact us.
Limitation of liability
At Me2You Nails, all services are performed with reasonable care, skill, and attention using professional products and industry best practices.
Please Note:
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Clients are responsible for disclosing any relevant allergies, medical conditions, medications, sensitivities, injuries, infections, or other information that may affect their treatment.
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Clients are also responsible for following the aftercare advice provided by Me2You Nails to help ensure the best possible results.
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Me2You Nails cannot be held responsible for adverse reactions, injuries, damage, or service outcomes resulting from:
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Failure to disclose relevant health or medical information.
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Failure to follow recommended aftercare instructions.
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Misuse of the nails or products.
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Accidental damage or normal wear and tear.
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While every effort is made to provide safe, professional, and high-quality services, results may vary depending on each client's natural nails, health, lifestyle, and daily activities.
Our Commitment
Your health and satisfaction are important to us. If you experience any concerns following your appointment, please contact us as soon as possible so that we can assess the situation and discuss the most appropriate solution.
Acceptance
By booking an appointment, purchasing a gift voucher, submitting a website form, or receiving any service from Me2You Nails, you confirm that you have read, understood, and accepted these Terms & Conditions, including our Booking, Cancellation, Payment, Privacy, Health & Safety, and other applicable salon policies.
These Terms & Conditions are intended to ensure a safe, professional, and enjoyable experience for all clients while supporting the efficient operation of our salon.
Me2You Nails reserves the right to update or amend these Terms & Conditions from time to time. The most current version will always be available on our website.
Last Updated: 22 July 2026